Your technician will give you a 6-digit session code. Follow the three steps below to connect — the whole process takes less than two minutes.
Go to the support portal below and type in the 6-digit code your technician gave you, then press Connect or Enter.
Don't have a code? Call us at (860) 288-5353 x2 to get one.
A small support file will download automatically — usually in under two minutes. Look for a file named ConnectWise.Client.exe or ScreenConnect.ClientService.exe in your Downloads folder.
Open the downloaded file. Windows will show a security warning — this is expected. Click Yes to allow the connection. Your technician will take it from there.
We use ScreenConnect by ConnectWise — one of the most secure remote support tools available. It uses 256-bit encryption, advanced user validation, and premium reporting, and undergoes regular third-party security audits.
This is a single-use program. A new code and download are required for every session. Once the session ends, the program terminates — nothing remains on your computer, and your technician cannot reconnect without going through the full process again.
Security software sometimes flags remote access programs as a precaution — this does not mean the file is unsafe. If your antivirus blocks the download or prevents it from running, give us a call and we'll walk you through adding an exception.
You can see everything the technician does in real time. A connection bar displays at the top of your screen during the session, and a clear notification appears when the session has ended. You can close the connection at any time.