Support Services

Our Support Staff can assist your employees with desktop support issues, relieving your IT staff of the need to man a desk and telephone. Our staff will work with your employees to resolve all types of issues, and can remotely connect to their desktop to solve problems directly if you desire.

When problems require local hands on support, our help desk can dispatch your technicians for direct local assistance or schedule a site visit.

Our help desk support option reduces your IT staffing requirements, eliminates support wait times, and frees your staff to concentrate on your IT projects.

All of these services are available individually (either where specialized expertise is needed, or where you want to free your in-house IT staff from day-to-day support tasks), or as a whole (giving you a 100% outsourced IT Department at a fraction of the cost and without the headaches of hiring and managing in-house staff).

Support Highlights

Desktop Support (Windows, Mac, Linux)
Server Administration (Windows, Linux, Unix, VMware)
Network Administration (LANs, VLANs, VPNs, SANs)
Mobile Devices (Smart Phones, Telecommuting)
Networked Cable Pulls
Contact via web, e-mail, or telephone
Web-based help ticket management system